You have the right to withdraw from your purchase within 30 days of receiving your order, without giving any reason. If your order contains multiple products delivered on different days, the withdrawal period starts once the last item has been delivered.
After informing us of your withdrawal, you have up to 30 days to return the products. Please make sure the items are sent back without unnecessary delay.
Yes, return shipping costs a flat fee of €3.00, per return, regardless of how many products you send back. This amount will be deducted from your refund.
Once we receive your return, we will process your refund within 14 days. In some cases, we may wait until the products have arrived or until you provide proof of shipment. Refunds are always made using the same payment method you used for your original purchase.
To return your products, simply log in to your account on our website, navigate to the "Orders" section in your menu, select the relevant items, and click "Request Return" to start the return procedure.
We refund the price paid for the returned products and the standard shipping costs. Additional delivery charges, such as express shipping, are not refunded. If you return only part of your order, only the returned items will be refunded and shipping costs will not be included.